GS
Glenda S
1 reviews | Active since Mar 2009
13 Feb 2016, 17:10
13 Days later and still waiting for my refun
I cancelled my dstv premium services in November for 25 December and onwards. It was cancelled on a permanent basis as I was leaving the country. On 31 January I called the contact centre as I noticed my account was debited for R814.00 as I used to pay by monthly debit order.<br> <br> I spoke to the agent who told me it was their error and I will be refunded in 7 days. It is 13 days later and I'm still waiting for my refund. Can this be actioned please.
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DStv (MultiChoice)'s replyOfficial
17 Feb 2016, 13:52Hello gsingh,
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Please note that we have processed your request for refund. However, the insurance is still active in your account. If the insurance is not cancelled, you will be required to make a manual payment every month.
Should you decide to cancel the insurance, please contact our insurance department on *** for further assistance. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Please note that we have processed your request for refund. However, the insurance is still active in your account. If the insurance is not cancelled, you will be required to make a manual payment every month.
Should you decide to cancel the insurance, please contact our insurance department on *** for further assistance. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply17 Feb 2016, 13:52
Official
Hello gsingh,
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Please note that we have processed your request for refund. However, the insurance is still active in your account. If the insurance is not cancelled, you will be required to make a manual payment every month.
Should you decide to cancel the insurance, please contact our insurance department on *** for further assistance. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Please note that we have processed your request for refund. However, the insurance is still active in your account. If the insurance is not cancelled, you will be required to make a manual payment every month.
Should you decide to cancel the insurance, please contact our insurance department on *** for further assistance. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah