12x calls and I had to give you a way forward

After making 12 calls from Sunday midday to request an upgrade from Compact to Premium, I hardly watched the Cricket as I found myself calling *** 7X and again 5x yesterday. The suggestions that I must take my decoder in or call a technician was total Nonsense since the dam decoder is working... I pay you guys too much and always extra. You starting again giving me *** service...