12 month subscription, only 11 months service.

I paid for an annual DSTV premium subscription but was disconnected after 11 months. I’ve escalated the matter to DSTV on 5 different occasions over the last 2 weeks and they keep promising to resolve it but nothing gets done. They have admitted that there is an issue on the account but they are not fixing it. Some of the agents are super helpful and re-enable the service and escalate the issue, but the escalations seem to go nowhere. Don’t know how Multichoice expect to keep loyal customers with this type of service.