12 DAYS and Still no service!

I visited DSTV Customer Care Centre Randburg on Wednesday, 22 June, signed up for DSTV Internet service and walked out with the promise that I should have a connection by the following day.

Needless to say this is not the case.

Here is a summary of the efforts that I have made from my side to get the matter resolved: - After many chats on the DSTV 24*7 chat box on the 23rd and 24th June, the matter remained unresolved with the only feedback being the sim card must be RICCA'ed. - On Monday, 27 Jun, again on the 24*7 Chat line, I was informed by a DSTV agent, that I need to sort out the Ricca process myself direct with MTN, which I duly then did on the MTN app (due to the distance from town and our closest MTN). - After still not being connected nor any feedback from DSTV by Wednesday, 29 June, I then followed up with MTN who then confirmed that DSTV as service provider need to finalise the Ricca process. - Once again, I contacted DSTV (on 29 June) on the 24*7 Chat line with again no joy or any information on when I will be connected. - As I received no joy with the Chat Service, I then contacted DSTV telephonically and managed to speak to an agent after 20 minutes: I spoke to agent 'Zanele Mavundla' (Case Ref: #957009-i108) who then copied me in on an email to the query department (***), with the promise to provide feedback. - On Thursday, 30 June, I had a phone call from a DSTV agent, who the informed me that I will be up and running by the same afternoon. - On enquiry with the agent as to why I have been billed for a full calendar month, plus a payment of R 130 at the Care Centre (Total over R 600 for no service), this was brushed off to say this is for the Data, which I must not worry about as it will be carried over. - Very frustrated as I was still not connected by the Friday, 01 July, (DAY 10), I made enquiries via the 24*7 Chat Service again, to be told again that the enquiry will be escalated with no answer on the status of the sim card or activation nor an indication what I may do to assist from my side. AND AGAIN this morning, after many chats on your chat service and a promise by the last agent to get back to me by phone or email, I still do not have internet service, nor indication if the data card has now been through the RICCA process or any type of feedback.

I am STILL NOT CONNECTED, 12 days after visiting your offices! All I ask is to receive internet service, for which I already paid for and I would like to understand by WHEN.

I would also want to see a credit for the time that I have not had any service.

PLEASE could management intervene and get to the bottom of this absolute appalling service delivery and get the matter resolved soonest.