LT
Lulama T
1 reviews | Active since Jun 2014
04 Mar 2016, 09:24
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I am really not happy with the service I am receiving from your institution. I made payments on time and payments take forever to be allocate the funds and I have to call EVERY MONTH to ask for statements. Since 2016 I have not received a statement. I made 2 payments (Jan and Feb 2016) and I have been sending proof of payments and no feedback from you guys. No one knows what the turn around time is?! Because of this I was not able to watch TV....Mxm! Why would I want to upgrade and worse give you guys my bank details with such terrible service?!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2016, 11:59Hello Luuthipe,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation we received your prof of payments for the months which the payments were not allocated.
According to our records you have been assisted with your request, and both your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation we received your prof of payments for the months which the payments were not allocated.
According to our records you have been assisted with your request, and both your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
pfarelo
Best regards,
DStv (MultiChoice)'s reply04 Mar 2016, 11:59
Official
Hello Luuthipe,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation we received your prof of payments for the months which the payments were not allocated.
According to our records you have been assisted with your request, and both your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation we received your prof of payments for the months which the payments were not allocated.
According to our records you have been assisted with your request, and both your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
pfarelo
Best regards,