LT
Lulama T
1 reviews | Active since Jun 2014
10 Mar 2016, 09:46
***
WOW, ONCE AGAIN I HAVE TO CALL MULTICHOICE FOR A QUERY I LOGGED THREE WEEKS BACK AND I HAVE NOT RECEIVED ANY FEEDBACK. I THINK YOU GUYS NEED COMPEPITION COZ THE SERVICE YOU GUYS ARE GIVING IS DEBAUCHED!!! I AM STILL WAITING FOR A STATEMENT. I AM SOCK AND TORED OF CALLING FOR RECONNECTING CAUSE YOUR FINANCE TEAM IS TAKING FOREVER TO ALLOCATE FUNDS THAT I MADE! THIS IS *******..
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Mar 2016, 11:20Hello Luuthipe,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that both payments has been allocated to your account and the billing adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that both payments has been allocated to your account and the billing adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply11 Mar 2016, 11:20
Official
Hello Luuthipe,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that both payments has been allocated to your account and the billing adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that both payments has been allocated to your account and the billing adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,