11 months on and DSTV still unable to provide monthly invoices !

<p>My saga started in June 2016 ! 720 emails later, lots of phonecalls and many broken promises by useless DSTV employees. Eventually in Feb 2017 I managed to speak to Hlubi Mapuma (Operations Manager Electronic Media). He passed me on to Tammy Gcaza and she was going to investigate this matter. Herewith extract of her email dated 23 March “We are still investigating if being a panelist could be a factor in the reasons you are not getting statements every month. We will provide feedback Regards Tammy”. I have been following up with her without any replies. Then she passes it on to Michael Thompson (Complaints Coordinator CEO Escalations Team). Herewith copy of his email dated 19 April “Please note that my IT guys are trying to correct the incorrect data we are getting on the invoices that are generated for your DStv account. Will you please allow me, us, some more time to resolve this issue. As soon as they give me an update, I will get in touch with you. Your patience is highly appreciated.” To date still no feedback either. On 8 May I put another complaint on www.hellopeter.com. Then I get a phonecall from Ronelle who I understand is Social Media Complaints Manager. We had a long telephone conversation as she assured me that all will be resolved as she can hear the frustration in my voice and it is unacceptable. Then on 12 May I get this message “Hi Alain I'm on it. Will give feedback.” I follow up on 24 May and phone her (no answer) on 26 May and still waiting for a response. I have done more than the average person to try and get this matter resolved. It is evident that DSTV do not care about their loyal customer of 19 years ! Probably time for change as they do not deserve my business !!!</p>