- 1000 rating! Deplorable Service

I have been fighting with DSTV since September 2017 in connection with my account. A few issues I take responsibility for, but the fact that this account is in a mess and no one bothers to call me after I have literally begged for a senior person to call. I am so over this, I actually would love to stop my subscription, the problem being there is no choice in another TV program service with he programs I enjoy! I have never come across such an inability to reconcile an account, pass the relevant transactions and make the customer happy. I am a Financial Manager and have done the recon for them, clearly duplicating the transactions into an excel spread sheet and highlighting the problems, yet I still have not received an updated statement or ledger showing the corrections. Seriously, get your game on DSTV! I feel so abused by this neglect and firmly believe you should be walking the walk and talking the talk!