100% Frustration *********** staff and 0 service!

I cannot believe that multichoice has zero understanding and has incompetence of allocating EFT payments to our account.. Since July 2015 we have been trying to have our eft payments allocated to our account with them. Every week they disconnected us and we call them explaining the issue and are on a call from an hour to two hours long. We have spoken to managers as well as each and possibly every consultant they have on their \customer care service"but yet to no avail. We through our hands in the air repeating the story each and every-time. Is there no competent people working at Multichoice??? All we want is for someone to sort out our payment allocation on our account and then we will resume payment as per normal as they keep trying to deduct double payments each and every month from us. This has just gotten so out of hand and so frustrating!!!!PLEASE COULD SOMEONE SORT THIS ACCOUNT OUT!!!!!! """