10 months in a row, billing issues

On the 10th of May 2018, I spoke to a manager there, he told me after being on the phone for an hour, that the arrears due, was just under R2000, i paid it same day, they turned it back on, he assured me, that was all that was due to get up to date.

Last month DSTV added another R1600 as arrears, this month im on R2700, arrears, yet price lock ended in February 2018, as he confirmed.

Tommorow they will switch it off, and i must pay R2700, to reconnect.

I paid the arrears, in full, they adding still arrears every month.

Is this never going to stop, i keep speaking to managers and agents and team leaders, and they keep saying it will be escalated, but nothing ever gets done i must just keep paying and paying, for arrears that shouldnt be there,