BS
Bathabile S
1 reviews | Active since Dec 2012
26 Mar 2015, 13:34
10 days later, issue not resolved
Based on my previous complaint,my issue is still not resolved. I want to know why I cannot remove the credit card off my profile and also why you guys are taking money from it even though I pay via a bank debit order!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Mar 2015, 14:53Hello BathabileSambo,
Reference is made to our previous conversation in regard to your method of payment .
You advised that you will try to remove your credit card details from the system after we have made changes to your account.
You advised that you will provide feedback with the outcome as I advised that only you have access to edit you online payment option.
I have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our previous conversation in regard to your method of payment .
You advised that you will try to remove your credit card details from the system after we have made changes to your account.
You advised that you will provide feedback with the outcome as I advised that only you have access to edit you online payment option.
I have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply26 Mar 2015, 14:53
Official
Hello BathabileSambo,
Reference is made to our previous conversation in regard to your method of payment .
You advised that you will try to remove your credit card details from the system after we have made changes to your account.
You advised that you will provide feedback with the outcome as I advised that only you have access to edit you online payment option.
I have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our previous conversation in regard to your method of payment .
You advised that you will try to remove your credit card details from the system after we have made changes to your account.
You advised that you will provide feedback with the outcome as I advised that only you have access to edit you online payment option.
I have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert