+ 10 calls to activate a service - still not resolved.

On Friday the 30th November 2018 my 24 month contract for the explorer (price lock) ended. I received an sms from dstv to contact them to activate a new package and they suspended the contract. Since friday i have made more than 10 calls to the customer service centre to activate the package of my choice and to date they have been unsuccessful in activating a package on my device. It has been escalated numerous times with no resolution even after promises that it will be restored within an hour. Extremely disappointed in dstv multichoice.