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elmarie Z
1 reviews | Active since Mar 2009
05 Mar 2015, 12:15
1 problem solved, yet another problem not solved
I bought a single view decoder, phoned in to disconnect the old one an connect the new one. Obviously the lady did not do that. After my complaint to this site it has been done. However they charged me some fees. The lady said a journal must be done, not done my message says I owe them R101. My account is up to date. I simply disconnected one decoder for another. What is so difficult. Please clear my account.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Mar 2015, 19:54Hello roselt,
We sincerely apologise for the error with your billing. We have corrected your account and you are paid up until 31 March 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We sincerely apologise for the error with your billing. We have corrected your account and you are paid up until 31 March 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply05 Mar 2015, 19:54
Official
Hello roselt,
We sincerely apologise for the error with your billing. We have corrected your account and you are paid up until 31 March 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We sincerely apologise for the error with your billing. We have corrected your account and you are paid up until 31 March 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,