1 reviews | Active since Jul 2023
1
1. Dstv installer installed incorrectly 2. He made promises for correct action but didn't keep them 3. Tuesday night - Reported matter to Dstv who called installer. He promised to come on Wednesday but didn't once again. 4. Wednesday night - Reported broken promise. Dstv promised to send another installer for Thursday. But No installer came. 5. Thursday night- Reported matter to Dstv. Once again promised to send installer the next day, Friday. Again no installer came. 6. Friday night - Reported matter to Dstv. This time I was kept holding for more than 20 minutes until I ran out of battery and dropped the call. I take full bouquet for sports. For 2 weeks, my subscription money is with Dstv but am not watching anything due to their bad customer service, lies, dishonest and inefficiencies
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
1. Call 1 - call centre agent dropped the phone during the conversation where I was requested quick resolution of the matter since I wanted to Watch Formula 1, my main reason for choosing a Premium subscription.
2. Call 2 - Was a bit cooperative but I still no progress.
1. Call 1 - call centre agent dropped the phone during the conversation where I was requested quick resolution of the matter since I wanted to Watch Formula 1, my main reason for choosing a Premium subscription.
2. Call 2 - Was a bit cooperative but I still no progress.