AL
Ansie L
1 reviews | Active since Oct 2015
17 Oct 2015, 13:12
1
They have disconnect my service yesterday morning although my account is up to date. They have made a mistake on my account earlier this year and since then I have to phone them every week for re connection. Since yesterday morning I tried to phone them but the their is no option to speak to a consultant. I have send e-mails but still problem not resolved. This is highly frustrated.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
29 Oct 2015, 14:31Hello Ansie084,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your billing rectified and all necessary adjustment done to bring the account to the correct amount due.
We have tried to contact you to confirm that everything is working fine without any success.
Should your problem still persist, please advice us by return mail to us at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your billing rectified and all necessary adjustment done to bring the account to the correct amount due.
We have tried to contact you to confirm that everything is working fine without any success.
Should your problem still persist, please advice us by return mail to us at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply29 Oct 2015, 14:31
Official
Hello Ansie084,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your billing rectified and all necessary adjustment done to bring the account to the correct amount due.
We have tried to contact you to confirm that everything is working fine without any success.
Should your problem still persist, please advice us by return mail to us at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your billing rectified and all necessary adjustment done to bring the account to the correct amount due.
We have tried to contact you to confirm that everything is working fine without any success.
Should your problem still persist, please advice us by return mail to us at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,