JB
Jonathan B

1 reviews | Active since Dec 2015

06 Feb 2017, 10:46

1 1/2 months later!

<p>......... and STILL I wait on a reply from useless DSTV!</p> <p> </p> <p>Check # ********** </p> <p> </p> <p>Absolutely beyond useless!</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Feb 2017, 11:01
Official

Dear Jonathan

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Feb 2017, 10:51
Official

Good day Jonathan

Please accept our apologies for the delayed responds.

We have completed our investigation and have reconciled your account.

The billing has been corrected and adjusted accordingly. Your account is currently reflecting a zero balance.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard

Should you require any further assistance Please do not hesitate to contact us .

Kind regards

Rupert

JB
Jonathan B's update07 Feb 2017, 11:00
Reviewer Update

To quote;

"

We have completed our investigation and have reconciled your account.

The billing has been corrected and adjusted accordingly. Your account is currently reflecting a zero balance."

You have my email adress - please email me a copy of this "reconciled" account, as I do not wish to have to have this incident repeat itself in the future with DSTV.