VT
Velma T
1 reviews | Active since Apr 2020
11 Apr 2020, 11:00
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Good day. I recently wrote a review of DStv overcharging and my query was not resolved. I was told that after the 10th my account would be okay but still nothing. I called the call centre was told they would rectify it but I'm on a family plan and now my account is r517. Which is still not right as I'm on a family plan .even with hiring two movies which is r25 my account is still not right. I want this fixed before the 15 th for my pay day.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Apr 2020, 11:24Hi Velma,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Apr 2020, 11:24
Official
Hi Velma,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
VT
Velma T's updateReviewer Update
12 Apr 2020, 14:58Good day so like i am frustrated and angry now my dstv has been switch off no package except channel 100 and ive called dstv four times with all mu airtime up and they dont even call me back so the consultant that assisted me yesterday disconnected my dstv and placed my paydate as 11april when my pay date is and always has been the 15th of each month i want this fixed today youre service is very poor dstv and i am not impressed at all
VT
Velma T's update12 Apr 2020, 14:58
Reviewer Update
Good day so like i am frustrated and angry now my dstv has been switch off no package except channel 100 and ive called dstv four times with all mu airtime up and they dont even call me back so the consultant that assisted me yesterday disconnected my dstv and placed my paydate as 11april when my pay date is and always has been the 15th of each month i want this fixed today youre service is very poor dstv and i am not impressed at all