*** - Outstanding Refund for Overpayment

You don't deserve 1 star. I am extremely frustrated with the poor service I have received from MultiChoice Group regarding my refund for an overpayment made on my DStv account. I made EFT payment while paying my subscription (this is over 15 years) and requested a refund when closing my account on 8 May 2026. On 12th May I received 2nd email requesting my Proof of bank Account in order to process my refund in 7-15 days. Since then, MultiChoice has not refunded me. I contact them today 2nd June 2026, and their request changed to I have to give proof of payment to them to show that they owe me money. I requested to speak to supervisor and after being put on hold the customer care lady came back and said the supervisor will phone me back in 30 minutes to an hour. If they can’t even phone you back to explain their ridiculous request. Explain to me how do I obtain proof of payment over so many years of paying, and then they want to argue with me that a Debit order was in place where in actual fact I made EFT payments every month This is just a **** not to pay