1 reviews | Active since May 2014
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phoned Dstv multichoice yesterday four times to activate the account got cut four times i was given a ref number to use for payment and i was advised that i should pay before 48hours this is a new dstv that was installed yesterday went to Absa bank with the ref given to pay the amount required only to find out the number is incorrect went back to the office phoned them and i spoke to Tholakele Ref number ***3IS who I explained to her how frustrating this is to take time off work to sort out what's required from you then she gave me an account number to use which shouldn't have been given to me in the first place and she explained to give the account number then the ref number went back again and still the number is incorrect this is so frustrating having to deal with a bunch of people who give false information to customers then after that having to face a penalty because someone couldn't do their job so ****ed I could scream .
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation the query was resolved. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com
Regards
Ernest
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation the query was resolved. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,
