0/10 for the DSTV Internet

I signed up for DStv internet and i lost signal 2 weeks ago since i moved to a new place. I asked one of the consultants via Whatsapp to update my address since i've been receiving SMSes saying that my router is locked, and even to this day the router is still not working and i've been paying for the service. I was told to reboot 100 times and nothing is working even took it to the Walk in center but still nothing. I have also requested for a callback and no one has called. Tried calling and when i answer they say they cant hear me and hangup. I really regret signing up with DSTV for home internet they are the worst when it comes to service. They tell you issue has been escalated when nothing has been done.