DSTV bad service

My decoder was disconnected today for late payment, Immidiately I went and paid at PEP store in full including connection fee that was at 15:00pm and my decoder was no reconnected its now 19:40pm I'm still not connected and when trying to call their customer care number it doesn't work, my call get hung up all the time and finally I got through to an automated machine giving me only 2 options to choose from which do not work as well, it kept on saying they can't find my account details even after putting my ID number and their what's app portal useless as well the messages I kept on receiving was they unable to clear the message something went wrong with my account and the error code I have is E16 and then I tried *120*68something number it gave me an error message saying the service provider is not available so as of now I don't have any connection yet I paid in the afternoon today and it was my first time being disconnected and I'm experiencing this and what's annoying is I keep getting different amount I need to pay so now I need to pay R590 for next month and this month I paid R347. 00 and my account was confirmed by the agent this morning at 9am that its R499 every month now it's saying R590 next month. DSTV service is pathetic and it's not because of the covid-19 it's been like that ever since it existed.