Bad service from DSTV customer care

I made a payment on the 25th June 2022 and still today it says that I did not pay for this month I kept calling DSTV customer care there busy asking me to send prove of payment which I did but there say there can't assist me Cz the payment is not sent in PDF ..when I call the consultants put me on hold and disconnect the line..Dstv service is very poor there don't care about customers mxm