KB
Karin B

1 reviews | Active since Sept 2022

05 Sept 2022, 12:43

DSL Consumables ********* Consumer Sales and Refusal of REturn of Goods

********* company, falsely promoting the volume of goods on offer. After sending me 3 times what they initially offered me, I tried to call the company asking for the return address to arrange the couriers at my own cost to return the goods to them, Hayley refused to give me their address to return the goods to, saying that I accepted the order and had 5 days only to return them in. I explained to her that she is well aware that at the time they contacted me that i was in Jhb and I explained this very well at the time and said that I was travelling and would only be back in CApe Town to receive the delivery later in September. Upon arriving in Cape Town now, finding what had been sent and that there is a R1,900 invoice payable for the goods that would last me 10 years in supplies, i made contact to return the goods. They now refuse to take back the goods or to provide their return address. None of their invoices or letterheads hold any email or physical addresses at all. And the company refuses to give out this information. Even if you call reception to ask for the address, the receptionist is not allowed to give out this information. I feel the CIPC need to investigate the ethics of this business.

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