1 reviews | Active since Apr 2017
Bad communication and unprofessional customer service.
<p>Lack of communication lead to a month of not replacing a warranty screen that was faulty after he fitted it. After a month the screen cracked, and now Desmond refuses to replace the screen, as it is cracked. A difference was already paid to fit a better screen, and when asking for refund of the difference and mentioning doubtful reviews on hellopeter, I get threatened with being sued for giving the company a bad name, and then hangs up the phone in my ear. Very unprofessional way of communicating with customers, and I wont be doing business with him again.</p> <p> </p>
Wow, its always so funny that when a child gets a beating from one of his siblings he will always be the first to go and complain by mommy dearest but he will never mention the part where HE started first or what he did wrong.
Let it be known that Heinrich Greve is totally at fault here and he thought that he could manipulate and bully DSD into replacing a screen that was still under warranty at the cost of DSD, but he fail to mention the part whereby he broke the new replacement screen AGAIN - Physical damage is NOT covered under our warranty policy.
Indeed we received a complaint from him that the screen was faulty and he was informed that it was a generic screen that was fitted at his request as he didn't want to pay a lot of money for an original screen so HE was the one that opted for the cheaper route. He was then asked to pay a difference of R450 and then he made empty promises to pay that same day he was quoted but apparently had Internet problems and it took him almost two weeks to make the payment, after that we waited on stock to arrive and that ladies and gentleman is how we cam to where we are today.
Heinrich Greve is a blatant **** and let it also be known that even though a decision was made to refund him his R450 we have instructed our lawyers to sue him for defamation and.
He was given the option by Hello Peter to have his posting removed but he decided against it, and we were asked by Hello Peter to voice our side of the story. Team DSD.
Wow, its always so funny that when a child gets a beating from one of his siblings he will always be the first to go and complain by mommy dearest but he will never mention the part where HE started first or what he did wrong.
Let it be known that Heinrich Greve is totally at fault here and he thought that he could manipulate and bully DSD into replacing a screen that was still under warranty at the cost of DSD, but he fail to mention the part whereby he broke the new replacement screen AGAIN - Physical damage is NOT covered under our warranty policy.
Indeed we received a complaint from him that the screen was faulty and he was informed that it was a generic screen that was fitted at his request as he didn't want to pay a lot of money for an original screen so HE was the one that opted for the cheaper route. He was then asked to pay a difference of R450 and then he made empty promises to pay that same day he was quoted but apparently had Internet problems and it took him almost two weeks to make the payment, after that we waited on stock to arrive and that ladies and gentleman is how we cam to where we are today.
Heinrich Greve is a blatant **** and let it also be known that even though a decision was made to refund him his R450 we have instructed our lawyers to sue him for defamation and.
He was given the option by Hello Peter to have his posting removed but he decided against it, and we were asked by Hello Peter to voice our side of the story. Team DSD.
Hi, please refer to the whatsapp chat we had, where you will see that the payment was indeed made on the afternoon that the invoice was recieved. It seems like you do not have your facts quite straight. Please get into direct contact with me, should you want to see the proof of payment to compare it with the whatsapp chat. And we can communicate that way. Also note that the money was paid 2 weeks before the screen got physically damaged, after I asked multiple times when the screen will be repaired. It was not possible to keep the phone in bubble wrap till you decided when it will be convinient for you to do the repair I already paid for. Since I informed you that the screen is faulty, It has been a month and a half before the screen cracked. I'm sure anyone will understand the frustration of working with a freezing phone screen for that long. If the communication and service delivery was on standard, the faulty screen would've never cracked, and I would've taken responsibilty for the damage.
Just to let you know, I haven't recieved any proof or sign of a refund as yet, after asking to be notified by the bank when the payment has been done. So for that reason, my review remains as is.
Regards
Hi, please refer to the whatsapp chat we had, where you will see that the payment was indeed made on the afternoon that the invoice was recieved. It seems like you do not have your facts quite straight. Please get into direct contact with me, should you want to see the proof of payment to compare it with the whatsapp chat. And we can communicate that way. Also note that the money was paid 2 weeks before the screen got physically damaged, after I asked multiple times when the screen will be repaired. It was not possible to keep the phone in bubble wrap till you decided when it will be convinient for you to do the repair I already paid for. Since I informed you that the screen is faulty, It has been a month and a half before the screen cracked. I'm sure anyone will understand the frustration of working with a freezing phone screen for that long. If the communication and service delivery was on standard, the faulty screen would've never cracked, and I would've taken responsibilty for the damage.
Just to let you know, I haven't recieved any proof or sign of a refund as yet, after asking to be notified by the bank when the payment has been done. So for that reason, my review remains as is.
Regards