PO
Peter O
1 reviews | Active since Apr 2019
13 Jul 2023, 14:13
Do not order or buy from this store EVER
I placed an online order for wine delivery 9 days ago. I live in a suburb not far from this store. I have sent emails asking when I could expect delivery. I have received no reply and no wine still. I would advise DO NOT USE THIS STORE, they clearly don't care about their customers.
Helpful (0)
Replies (3)0
Replies (3)
Dry Dock Liquor's replyOfficial
18 Jul 2023, 07:18Hi Peter. The delivery time was too slow and our team should have been proactively communicating with you about the delays. We apologise profusely to you for this poor communication and have taken steps to ensure that this doesn’t happen again. We assure you and other customers that we have an excellent track record of online order delivery. Our team have agreed to send you a gift with your order, paid for from their own pockets.
Dry Dock Liquor's reply18 Jul 2023, 07:18
Official
Hi Peter. The delivery time was too slow and our team should have been proactively communicating with you about the delays. We apologise profusely to you for this poor communication and have taken steps to ensure that this doesn’t happen again. We assure you and other customers that we have an excellent track record of online order delivery. Our team have agreed to send you a gift with your order, paid for from their own pockets.
PO
Peter O's updateReviewer Update
18 Jul 2023, 08:49Thank you for your response, and I did get a WhatsApp message apologising for the lack of communication. There is no need for a gift, now that you have learnt to communicate! I am happy to withdraw my previous review ... unless of course it happens again :-)
PO
Peter O's update18 Jul 2023, 08:49
Reviewer Update
Thank you for your response, and I did get a WhatsApp message apologising for the lack of communication. There is no need for a gift, now that you have learnt to communicate! I am happy to withdraw my previous review ... unless of course it happens again :-)
Dry Dock Liquor's replyOfficial
18 Jul 2023, 09:03🙏🏽
Dry Dock Liquor's reply18 Jul 2023, 09:03
Official
🙏🏽