Not Happy

Not happy with the service I received at the durbanville branch. Was given a invoice for my dress stating a specific price and when I needed to collect my dress the price had nearly doubled upon payment, when trying to address this problem, I got told they were understaffed and the lady behind the till did not have much knowledge with regards to what she was doing. How in the 2 days of them having my dress could they not pick up on the error, give me a call to inform me and check if I am happy to proceed for the new quoted amount. There for a mistake was made with regards to what they charged. I find this unacceptable and that the company or lady at the till should be liable for the deficit. I strongly do not recommend them. Poor Service, Poor management, Team lacks training and can not deal with client complaints. Truly hope you will rectify this within the company. ( I did try resolving this and got no where, therefore felt this to be the only option.