Shocking Service

The service I received from Fourways Life was shocking. I booked to have a mammogram on 28/3. I had to pay cash for the appointment as my medical savings are depleted. I am still waiting for a tax invoice. I had to wait more than 30 min for my appointment because radiologist was busy with other things??? I only got to see because I had the audacity to actually complain. I go every year because I have a family history of breast cancer. One sister died and the other is a survivor. When mammogram was eventually done I was told not to wait for results as there was something wrong with the system and not to worry they would send results to my Gynecologist . When I went to my Dr on the 23/03 they had still not send the results to me. I had to phone and repeat my email 3 times and eventually I got the results. While I was waiting for the Dr they phoned the Drs rooms to actually make sure I was there????? The receptionist spelt the email 3 times and was assured that the results would get emailed. Well by the time I saw Dr and left they had still not received email. What would have happened if there was a problem with my mammogram and Dr had not received report and I just made an assumption that all was okay because Dr not contacted me. I have still not received my tax invoice??????