Worst customer service and dealing with accounts

The way you deal with customer accounts is appalling!!! First, you send the statements of my fiance' to an inactive email address for an amount of R221. You make NO concerted efforts to get hold of the customer, before handing it over to external debt collectors who then threaten to blacklist a person!

They charge R23 for every unsuccessful email sent, and double the outstanding bill within 4 months???? By the way, your practice owes me R178 for an account that I OVERPAID!! But will you try and contact me and arrange for a refund? NO!!! You will conveniently sit back and hand customers over to EDC's for MINOR accounts. Shocking is all I can say and I will NOT use your firm for ANY medical services in my life again