Incorrect Billing

<p>I wrote a complaint to you on 11 February 2016. Subsequent to my complaint, I received a call from a man from your office trying to clarify why I reversed the payment. I asked him why I was billed twice for the same test, he said he would come back to me. To this day, I still have not heard from him and now I got an sms saying my account is pending handover.</p> <p> </p> <p>How can my account pend handover when I am still waiting for an explanation for double billing? Kindly reverse the incorrect claim and stop harrassing me.</p> <p> </p> <p> </p>