Disappointing service from Ampath

I have a very serious issue with Ampath. I had an account shortpaid by medshield for the date of service 04/05/2022. Where Medshield required a consolidated account. I just got off the phone with both the scheme and the pathologists, I spoke to Thandi 20/07/2022 who said that Claudia sent a consolidated account to the scheme on the 27/06/2022 (the account is for the 04/05/2022 by the way) but sent it under the incorrect dependant code dep 00 but the claim is fot my son dep 01, Medical aid has not reprocessed the account because they want a consolidated account. Both these companies should know better and work timeously to resolve the clients claims correctly bit one thing Ampath will do? Is to harass you with accounts in which they submitted incorrectly and over a month from the treatment date and they are quick to hand over clients. Can I please have this looked into and claims and their relevant codes consolidated because why are they billing Medshield 1 code,4 times? Honestly an advice to the general public, ask your doctors to refer you to Lancet for bloods,they treat and bill their patients better. Avoid Ampath all together!

Julie-*** ***