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Maresa Koekemoer and Renske Cloete - well done you fly this ********* flag high.

Discovery Medical aid changed their practice to stop paying for specific tests. they informed all medical service providers.

whilst in hospital this specific test was requested to be performed by the doctor (i was not aware), but when Ampath came in to do the test, they did not request my consent for the test to be performed, or by the very least tell me that there would be an additional cost for this test. they sent me a nice bill for over R3,000 and have threatened to hand me over. I have asked them on a number of occassions, why would they not disclose this very important information if they were well aware of the fact that the medical aid has excluded it from the in hospital cover? is it because they are not upset that the patient can decide, that they cant just force payment from medical aids? i have sent hundreds of emails, and they keep coming back to me with the same nonsense, that they dont have to tell me about it. Any company that has any form of ethical business practices would have a keen interest in making sure that their customers interests are cared for.

they accepted that i was wrng by reducing my bill by just under R1,000 to R2,500. quite insane that they then still maintained their innocence.

all im looking for is transparency! i am in no position to pay for this, and will now have a terrible credit record, all because this company has felt the need to bully me into filling their pockets. this is not right. really. im sick of these companies being able to run free range and consumers just have to pack for their neglect.

I am totally disgusted with how your employees have handled this situation, but have come to realize that it is a reflection on your internal operations - from the person attending to me in hospital, who felt it necessary to not inform me of the charge right until the ITC business administrators threat, who refused to provide me with contact details. and obviously the worst of all, the clerk who cant seem to understand emails, but simply know how to push AMpaths day light ******* agenda - Maresa Koekemoer and Renske Cloete