Demanding Waitress

Good Evening,

Trust you are well. On Sunday, my daughter and her friends went out to have lunch and a few drinks. They visited the Gateway Durban branch and they had a waitress that attended to them.

She told them that they have to order their food quickly as she doesn't want management to think that they are only coming for drinks. She basically rushed them to make decisions that she imposed on them.

The waitress suggested what they should order and when they did order she insisted that they order what she tells them to order. She didn't want them to order pizza or burgers. Why I can't really say!!

During their meals, she was continuously rushing them to finish their meals. Asking them if they are done whilst they talking and that she can pack away their leftovers which at that point they were not done with their meal.

She was getting personal with them and telling them her life story about how her husband left her and telling them about her kids ages.

When all the friends were paying their share of the bill, She insisted that they pay her a tip of R20 each even though the first person paid her a tip of R70 for everyone.

The kids are absolutely shocked as they think that this is a norm in all restaurants.

I called the restaurant on Sunday after I heard the story and spoke to the manager Janet who said she will view the footage and get back to me however to date no response is given to my complaint.

Please can this be investigated and I would like feedback as this is not the way a waitress is supposed to behave or force kids to do what she wants. If she wants them to eat a certain meal the. she should pay for it herself.