Terrible food, no customer service

We had a terrible experience with an order from Dros Greenstone. The regenal manager immediately forwarded my complaint to Dros Edenvale but they never responded. The regenal manager also never responded after I informed him that we never received any feedback.

We ordered delivery and the food was inedible. The trinchado only had a few pieces of steak in it, definitely not 150g, and the first bite hung on a piece of tendon. More than a quarter of the 250g rump steak was raw fat. We ordered the steak medium to well done and it was completely rare. And the pepper sauce's lid was off, half of the sauce spilled all over the food and boxes. We were so disgusted in the food that we had to throw it away. This after we've had several unpleasant encounters regarding their food in the past few months.