Shocking Service

<p>On Monday the 5th of December I phoned the Dros Willowbridge to make a booking for the coming Thursday night the 8th of December. I even repeated it at the end of the phone conversation to make sure it was booked for the at 6.30pm for 12 people.</p> <p>We arrived early at 6pm due to lighter than usual traffic so we went in and they didn't have any record of our booking. So the evening was already off to a bad start so they had to put tables together so we thought ok we thankful we got there early.</p> <p>Once everyone arrived we placed our order. After about an hour of waiting for our food and constant asking our waiter what the hold up was and him keep telling us over and over how the kitchen has told him "just another 2min" each time, my wife walked into the kitchen, as this was a birthday celebration for both my wife and I that was seriously turning sour, and demanded to know what is happening with our order.</p> <p>2 minutes after that the food all came and it was all ice cold as if it was standing more than 20min. Even the s****ets which the steaks were served on were cold.</p> <p>We decided to walk out as the whole experience was shocking. As we left the manager asked for my details so he could contact me the following day (being today). It's now past 6pm and not a word...</p> <p>Absolutely disgraceful...</p>