Save yourself the frustration

Alberton Dros.

I have never had a worse experience at a restaurant in all my life. We took my mother out for her birthday. Big mistake. Thank you for spoiling it without any sincere effort of trying to salvage the situation.

The management was nowhere in sight (which is strange considering the restaurant has only been open 3 days). After waiting nearly an hour for ALL our food without any explanation, I eventually went inside to complain. The waiters were also scarce. (nervous and avoiding confrontation)

I informed the older woman manager about our discontent. She literally walked away. (Why is she dealing with clients?)

About 5 minutes thereafter a guy manager appeared. The young guy waiter doesn’t seem have a clue how to deal with clients.

Full of excuses about having just been open 3 days. Dros is quite an established brand. I find it shocking that this could even be an excuse. Should things not have been well in order before opening your doors?

Food was also terrible.

After complaining the service got worse. The waiter was still scarce. We ordered 2 irish coffees and a whiskey. By th time it arrived the ice in the whiskey had melted and the irish coffees weren’t as hot as normally served. We got the bill. The manager did not mention to the waiter that he a gave the table a drink on the house. What a mission to get this sorted as the management team was once again MIA.

After 10 minutes the manager brought us the correct bill. We informed him that is was my mother’s birthday. After which he just said: we should have told him sooner. No effort was made to make her experience special.

We waited another 10 minutes for the waiter to rock up with the speedpoint.

Dros you will not see us again.