Exceptionally bad service, bad treatment of guests and pathetic food quality

I had an event at Dros on Saturday 25 June. The venue was booked and fully paid for by 1 June. I informed them that I was expecting ±70 guests. At about 5pm, I requested that the waiters start taking food orders. My guests had a set 3 course menu from which they chose their meals. My guests placed their orders (their full 3 course choice) at the time of ordering. Most of my guests had to wait more than an hour for their starters while numerous of my guests didn't even get their starters. This was already at 18h00. By 20h00 my guests had not even received their main course, and due to extremely poor service, the greater majority of my guests left my function as they were hungry and had decided that they would get take-away meals. At various intervals between 18h00 and 20H30, we had to repeatedly deal with various members of their "management", who then came up with various excuses as to why the service was so pathetic. These excuses ranged from the fact that there was more than one function being held to the guests arriving late and therefore their food orders causing a "backlog". Other excuses were that they were short staffed and the kitchen managers being late for work. All pathetic excuses that simply reflected extremely bad management and zero planning. The few of my guests who were prepared to wait, then had their food orders wrong, or the food was of very bad quality and cold. Many guests had to send the food back and ask for it to be warmed up. When myself and my family members stared getting angry and outspoken about this matter, we were told that we are being rude and unreasonable, and that we must understand that there were 4 functions and their normal patrons who all had to be attended to. I however had, by chance bumped into various people from the other 3 functions, and all of these guests were complaining about the same things as myself. It turned out that all 4 function's guests were unhappy and were all (much like my guests) being treated like they were less important than regular patrons. All the while - Dros management seemed to forget that all the various function's guests were ALSO paying customers!!! What saddens me the most, is that we had my daughter's wedding at the Dros in Sept last year, and we could not have been happier. All her wedding guests were served and treated like royalty, with their food arriving at regular intervals, fresh and perfectly cooked to each guests requests. Every guest at the wedding was super impressed at the entire event, hence the fact that I chose Dros to host my birthday party BUT the decline in service, treatment and food quality was disgraceful. I spent most of my birthday party having to beg, plead, fight and swear about the issues instead of actually spending time with my guests and actually enjoying my party. My event ended way earlier than I had planned because my guests left due to being hungry and not being prepared to wait any longer for their meals. The manner in which the Dros embarrassed me in front of my guests is highly unacceptable and the best they could offer me was "Sorry, but there's nothing we can do." (as I was told). Then, the Dros had the audacity to charge my guests the full R210 per person, despite the fact that they had only received their starters!!! I am also very sure that there are many of the other function's guests and hosts who haven't taken to social media to complain or review their treatment, but I am equally sure that those guests and hosts will (like myself) NEVER set foot in Dros Alberton again.