Dros Okavango Crossing bad service

Friends & I recently had a meal at the Drop in Okavango Crossing. The service was at a snails pace & almost non existent. One of the items we ordered never arrived at the table, but it was included on the bill. My friends said that they had similar bad experiences at the particular branch. The food was good, but the customer experience is seriously bad. Come on guys..... get your act together