Another franchise damaging the brand

Last Sunday I made a booking at Dros Hatfield for a group. yet Dros Hatfield is not interested at all in the booking.<br> On Tuesday I did resend (since nobody is picking up phones mentioned on the website) the email...by Wednesday afternoon...still no response.<br> Then I contacted Dros Hatfield via the Facebook page. Practically immediately there was a response and after some 'tennis correspondence' the Hatfield franchise phoned. Another email (as both emails on the website did not get responded) address was given via Facebook. The manager promised to send a menu by 15h00 the same afternoon and confirmed via facebook that the email was received. Now Friday and another 2 days later, still no response.<br> Dros is one hell of a bunch of *********** people. Hatfield seems to run on walk-in guests only and by far not interested in groups. Due to this experience I am no longer booking any Dros restaurant throughout South Africa for any of my clients. It shows once again that franchise restaurants in South Africa have no clue what they are doing besides damaging the brand. Dros, I suggest you chose your franchise holders a bit more careful otherwise you will have soon a 'KFC style scandal.