Dros C**** Walk -Terrible experience

Item: Dros Canal Walk
Rating: 1
Author: John M

I sent this mail to Dros 2 weeks ago - no response. BE WARNED ***************************************************** Dear Andre Just a note to advise you of our dining experience yesterday. Last night after a late afternoon movie, my wife and I decided to pop in for a light/cheap meal (since we had eats and drinks in the movie) and the entrance to the Dros is conveniently at the cinema. We opted for the burger special, but did not think a budget meal was accompanied by budget quality and service. Timeline: Arrived +/- 8pm. <ul style="list-style-type: disc; direction: ltr;"> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Good service on arrival and we were seated. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Only 1 food menu brought. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> 2nd menu was brought later, but cover was wet (perhaps wiped and not dried?). </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Placed order. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Food arrived quite late (restaurant was only about ¼ full). </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> No cutlery – waiter said “can’t believe ‘they’ did not bring” [who is ‘they’?}. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> While waiting, manager? (in red and black) apologised and went to look. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Waiter returned with one set on a side plate. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Manager returned with 2 sets wrapped in serviette. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> My wife’s food was cold. Patty cold, mine was lukewarm, both sauces were cold. My ‘Dros’ sauce was quite solid at that stage. Our view was that it was cooked and then stood in the kitchen for a while before bringing to table. Plate was warm though. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Advised manager –who offered us a drink on the house; we declined. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> My wife asked waiter to warm her meal in the microwave; I decided to just eat mine as did not want to again wait. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Finished our meals and sat around for about 7 minutes...table not cleared; desert/coffee menu not offered, waiter gone walkabout. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> At that stage (about 9pm) there were probably more staff than patrons in the restaurant. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Stood up and walked to main entrance till to pay. Nobody able to assist. Other waiters tried to establish our table number to help, but they struggled. I asked one to call the manager. Eventually our waiter arrived and we paid. Told him exactly what we were unhappy about. He apologised. </li> </ul> I’m sure you have cameras, so you can verify they above – we sat in the upper section, against the railing (possibly table 29?). Can’t recall the manager’s or waiter’s name (think he had only initials on his name tag). In conclusion, terrible experience – we could have gotten a better meal in the food court. As stated, I realise we only ordered mere burgers and a drink, but if Dros can’t even get a burger right then there is no way I’d go there for a decent steak. With so many options available in the mall, we certainly won’t go to that Dros again. Hopefully you find this information useful and can use it to make improvements.

Helpful (0)

Replies (0)