NK
Nosipho K
1 reviews | Active since Jul 2014
22 Jul 2024, 13:07
Worst Service from Droppa and DPD Couriers
I am so frustrated and disappointed with Droppa. I booked my parcel on the 17th of July which was a Wednesday, Thursday and Friday there was no update on their website. Friday my supplier sent a whatsapp message advising that my order was yet to be collected. I contacted Droppa and I was told that parcel would be picked up on Friday. Today is Monday and when I followed up with their Customer Service I was rudely sent a screenshot showing parcel was out for delivery. Little did I know that parcel had still not been collected. And these are pouches that I need urgently for my business.
I am now failing my Customers because of Droppa.
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Droppa's replyOfficial
23 Jul 2024, 11:12 We sincerely apologize for the inconvenience and frustration caused by the delay in your parcel delivery. We understand how critical timely deliveries are for your business, and we regret that we did not meet your expectations on this occasion.Our team has done their best to make sure your parcel goes our on delivery today. Again, we apologize for this.
Droppa's reply23 Jul 2024, 11:12
Official
We sincerely apologize for the inconvenience and frustration caused by the delay in your parcel delivery. We understand how critical timely deliveries are for your business, and we regret that we did not meet your expectations on this occasion.Our team has done their best to make sure your parcel goes our on delivery today. Again, we apologize for this.