HZ
Hlengiwe Z
1 reviews | Active since Jun 2015
02 Oct 2023, 14:23
Worst delivery company
Worst delivery service. When you try to escalate or raise concerns,they ignore you. Rather use other delivery services. Save your money.
Helpful (0)
Replies (6)0
Replies (6)
Droppa's replyOfficial
04 Oct 2023, 08:41Good Day Hlengiwe
We are sorry to hear that this has been your experience. Our customer care team has noted that they have been in contact with you since 01 October 2023 and they are working to resolve your query.
Regards,
We are sorry to hear that this has been your experience. Our customer care team has noted that they have been in contact with you since 01 October 2023 and they are working to resolve your query.
Regards,
Droppa's reply04 Oct 2023, 08:41
Official
Good Day Hlengiwe
We are sorry to hear that this has been your experience. Our customer care team has noted that they have been in contact with you since 01 October 2023 and they are working to resolve your query.
Regards,
We are sorry to hear that this has been your experience. Our customer care team has noted that they have been in contact with you since 01 October 2023 and they are working to resolve your query.
Regards,
HZ
Hlengiwe Z's updateReviewer Update
06 Oct 2023, 11:17Your supervisor said they will call back. Today is the 6th and still nothing. Pathetic
HZ
Hlengiwe Z's update06 Oct 2023, 11:17
Reviewer Update
Your supervisor said they will call back. Today is the 6th and still nothing. Pathetic
Droppa's replyOfficial
06 Oct 2023, 11:54Hi Hlengiwe
Our records show that our customer care department is currently in contact with you through emails and phone calls. The records show that:
In no case has our customer care centre ignored your calls or not respond to any emails, despite the same feedback given above being communicated with you.
Our records show that our customer care department is currently in contact with you through emails and phone calls. The records show that:
- Booking was complicated on the specified date, albeit our driver being late by an hour, the delivery was still fulfilled.
- Due to the booking being fulfilled, it is impossible for us to offer you a full refund as conditions for a refund have not been met.
- We have received a complaint by our driver to say that he is being harassed by you even though we have fully stated that this matter is being handled by our customer care department. The driver has fulfilled his part of the contract and any other complaints should be directed to us. We urge you to seize contacting the driver who successfully completed your booking.
- The customer care department has stated that they have forwarded your case to the Supervisor who will look into your complaint upon his return as he is away until 09 October 2023.
In no case has our customer care centre ignored your calls or not respond to any emails, despite the same feedback given above being communicated with you.
Droppa's reply06 Oct 2023, 11:54
Official
Hi Hlengiwe
Our records show that our customer care department is currently in contact with you through emails and phone calls. The records show that:
In no case has our customer care centre ignored your calls or not respond to any emails, despite the same feedback given above being communicated with you.
Our records show that our customer care department is currently in contact with you through emails and phone calls. The records show that:
- Booking was complicated on the specified date, albeit our driver being late by an hour, the delivery was still fulfilled.
- Due to the booking being fulfilled, it is impossible for us to offer you a full refund as conditions for a refund have not been met.
- We have received a complaint by our driver to say that he is being harassed by you even though we have fully stated that this matter is being handled by our customer care department. The driver has fulfilled his part of the contract and any other complaints should be directed to us. We urge you to seize contacting the driver who successfully completed your booking.
- The customer care department has stated that they have forwarded your case to the Supervisor who will look into your complaint upon his return as he is away until 09 October 2023.
In no case has our customer care centre ignored your calls or not respond to any emails, despite the same feedback given above being communicated with you.
HZ
Hlengiwe Z's updateReviewer Update
06 Oct 2023, 13:04First of all, I had to miss work because of your mistake. The driver that came (very helpful,nothing against him) arrived alone and had to ask random people to help with the move and I had paid for an extra person. Your useless supervisor said she’ll call me back and she didn’t.
I contacted the driver on the day and the next. After that, HE was calling me. How’s that harassment? Who was supposed to help me when your customer service is this pathetic?
Judging from the reviews on HelloPeter,I’m surprised you’re still in business and I should have checked them before using your service. Ridiculous.
I contacted the driver on the day and the next. After that, HE was calling me. How’s that harassment? Who was supposed to help me when your customer service is this pathetic?
Judging from the reviews on HelloPeter,I’m surprised you’re still in business and I should have checked them before using your service. Ridiculous.
HZ
Hlengiwe Z's update06 Oct 2023, 13:04
Reviewer Update
First of all, I had to miss work because of your mistake. The driver that came (very helpful,nothing against him) arrived alone and had to ask random people to help with the move and I had paid for an extra person. Your useless supervisor said she’ll call me back and she didn’t.
I contacted the driver on the day and the next. After that, HE was calling me. How’s that harassment? Who was supposed to help me when your customer service is this pathetic?
Judging from the reviews on HelloPeter,I’m surprised you’re still in business and I should have checked them before using your service. Ridiculous.
I contacted the driver on the day and the next. After that, HE was calling me. How’s that harassment? Who was supposed to help me when your customer service is this pathetic?
Judging from the reviews on HelloPeter,I’m surprised you’re still in business and I should have checked them before using your service. Ridiculous.
HZ
Hlengiwe Z's updateReviewer Update
17 Oct 2023, 10:50You said your manager is back on the 9th yet it’s the 17th today and I haven’t heard a single thing from you. I hope everyone goes through this thread to see how pathetic and non existent your customer service is.
HZ
Hlengiwe Z's update17 Oct 2023, 10:50
Reviewer Update
You said your manager is back on the 9th yet it’s the 17th today and I haven’t heard a single thing from you. I hope everyone goes through this thread to see how pathetic and non existent your customer service is.
Droppa's replyOfficial
27 Jun 2024, 15:13 We apologize for the poor service and lack of response to your concerns. This is not our standard, and we're taking steps to improve. Please contact us at *** so we can address this issue. Thank you for your feedback.
Droppa's reply27 Jun 2024, 15:13
Official
We apologize for the poor service and lack of response to your concerns. This is not our standard, and we're taking steps to improve. Please contact us at *** so we can address this issue. Thank you for your feedback.