LS
Lihle S
1 reviews | Active since Dec 2022
12 Dec 2022, 14:43
THIS IS A ****
******** and a useless customer service. Do not, even attempt to use this App. You will regret it! I repeat, do not use this useless service. They are ********!!!
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Droppa's replyOfficial
12 Dec 2022, 14:51Good Day Lihle
Please note the following:
1. Our driver arrived at the pick-up location 30+ minutes earlier than it was required and was informed you that you are not ready for the pick up of which he waited until 13h30 without being able to reach you on your mobile.
2. Our driver had to leave after waiting for over an hour due to more bookings he had for the day. Our customer care team attempted to reach out to you via phone call and email to arrange a later time for the booking to take place of which a call-out fee would have to be charged as the initial booking was cancelled due to the delay. The call-out fee you were due to be charged was reduced by over 75% as the driver was still working in your area but due to our customer care team being unable to reach you it had to be cancelled.
3. We have been attempting to reach you via both phone call and email but our efforts have been unsuccessful as we have not received any feedback from you.
4. We have therefore concluded to initiate the refund process minus the 30% cancelation fee which has to go to the driver who had already travelled to your location for pick up as requested when making a booking.
Please note the following:
1. Our driver arrived at the pick-up location 30+ minutes earlier than it was required and was informed you that you are not ready for the pick up of which he waited until 13h30 without being able to reach you on your mobile.
2. Our driver had to leave after waiting for over an hour due to more bookings he had for the day. Our customer care team attempted to reach out to you via phone call and email to arrange a later time for the booking to take place of which a call-out fee would have to be charged as the initial booking was cancelled due to the delay. The call-out fee you were due to be charged was reduced by over 75% as the driver was still working in your area but due to our customer care team being unable to reach you it had to be cancelled.
3. We have been attempting to reach you via both phone call and email but our efforts have been unsuccessful as we have not received any feedback from you.
4. We have therefore concluded to initiate the refund process minus the 30% cancelation fee which has to go to the driver who had already travelled to your location for pick up as requested when making a booking.
Droppa's reply12 Dec 2022, 14:51
Official
Good Day Lihle
Please note the following:
1. Our driver arrived at the pick-up location 30+ minutes earlier than it was required and was informed you that you are not ready for the pick up of which he waited until 13h30 without being able to reach you on your mobile.
2. Our driver had to leave after waiting for over an hour due to more bookings he had for the day. Our customer care team attempted to reach out to you via phone call and email to arrange a later time for the booking to take place of which a call-out fee would have to be charged as the initial booking was cancelled due to the delay. The call-out fee you were due to be charged was reduced by over 75% as the driver was still working in your area but due to our customer care team being unable to reach you it had to be cancelled.
3. We have been attempting to reach you via both phone call and email but our efforts have been unsuccessful as we have not received any feedback from you.
4. We have therefore concluded to initiate the refund process minus the 30% cancelation fee which has to go to the driver who had already travelled to your location for pick up as requested when making a booking.
Please note the following:
1. Our driver arrived at the pick-up location 30+ minutes earlier than it was required and was informed you that you are not ready for the pick up of which he waited until 13h30 without being able to reach you on your mobile.
2. Our driver had to leave after waiting for over an hour due to more bookings he had for the day. Our customer care team attempted to reach out to you via phone call and email to arrange a later time for the booking to take place of which a call-out fee would have to be charged as the initial booking was cancelled due to the delay. The call-out fee you were due to be charged was reduced by over 75% as the driver was still working in your area but due to our customer care team being unable to reach you it had to be cancelled.
3. We have been attempting to reach you via both phone call and email but our efforts have been unsuccessful as we have not received any feedback from you.
4. We have therefore concluded to initiate the refund process minus the 30% cancelation fee which has to go to the driver who had already travelled to your location for pick up as requested when making a booking.