SR
Suzanne R

1 reviews | Active since Mar 2013

07 Nov 2024, 14:59

Pleasantly surprised with delivery speed at an affordable rate

I booked the most affordable express delivery (with Skynet) through Droppa on Wednesday and was very stressed that the parcel would not arrive before the weekend as promised, since it was only picked up mid-afternoon in Joburg. But it then arrived in Langebaan less than 24 hours later, after going via Cape Town and Vredenburg. Also, the lady I spoke to on the phone when stressing about it was very friendly and professional. Really happy and will use Droppa again, thank you! I've dropped a star though because I would have liked some communication via whatsapp perhaps to let me know that the order was noted and a driver was on his way, and the app keeps freezing on my phone so I couldn't track it on the phone. But the important thing is that the parcel got there within 24 hours as promised!

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Replies (1)
Droppa
Droppa's reply28 Jan 2025, 10:29
Official
 
Hi Suzanne,

Thank you for sharing your experience! We’re delighted to hear that your parcel arrived so quickly and that our team could assist you professionally during the process. Your kind words mean a lot to us, and we’re thrilled to know you’d use Droppa again.
We appreciate your feedback about communication and the app. We’re continuously working on improving our services, and your suggestion about WhatsApp updates is noted. We’ll also investigate the app issue to ensure a smoother experience for you in the future.

Thanks again for your support!