1 reviews | Active since Nov 2019
Fridge dropped in front of me - Droppa claims innocence
If there was only less than a star I could give. I placed an order with Droppa to collect a fridge, couch and other random things from my brother. The pick-up was scheduled at 8:30 on a Friday. After many drivers picking up the order and then cancelling on us, eventually someone said they would pick the items up.
The driver arrived at 8:50 at the pick-up, loaded his truck and then put his phone off. The pickup is about 1 hour from my house, 4 hours later the stuff had not arrived. No-one could get hold of the driver - and his excuse was he had another 'meeting'. When the items arrived at my house, I could see the fridge was scratched up on the sides - which is was not before hand. Then, when trying to get the fridge off the truck, the 2 guys dropped it right on front of me. They proceeded to get the fridge inside the house where they bumped it into walls and damaged those. On inspection, they had even managed to break the plug points off the plug.
I notified Droppa of what happened, and they proceeded to tell me that I needed to provide proof that the drives dropped the fridge off the truck (which I saw with my own eyes) and that they could not do anything as I dont have a signed check sheet (which the driver never gave me to sign)
This is just a disguising business - taking the word of lying drivers over mine - although I saw them drop the fridge.
PLEASE STAY AWAY FROM THIS BUSINESS!
Through our investigation it was noted that our driver was informed by the individual at the pick up location that the doors were small and moving the fridge would be difficult and our driver took all necessary measures to take caution while moving the fridge. We also requested before and after images of the items being moved, an activity which we advise all our clients on and it is also included in our terms and conditions. This is for your benefit.
When a booking is made, all our clients receive a checklist, of which according to our records was sent on the 19th of August 2022. It is your responsibility as the client to print out the checklist and fill it in while the driver is on location in order to get his signature acknowleding receipt of delivery and any incidents that may have occurred.
This process is included in our FAQ as well as Terms and Conditions page. Without this completed checklist, it is difficult for us to submit a claim to the insurance company and thus will not be able to assist you any further until this document is submitted.
Through our investigation it was noted that our driver was informed by the individual at the pick up location that the doors were small and moving the fridge would be difficult and our driver took all necessary measures to take caution while moving the fridge. We also requested before and after images of the items being moved, an activity which we advise all our clients on and it is also included in our terms and conditions. This is for your benefit.
When a booking is made, all our clients receive a checklist, of which according to our records was sent on the 19th of August 2022. It is your responsibility as the client to print out the checklist and fill it in while the driver is on location in order to get his signature acknowleding receipt of delivery and any incidents that may have occurred.
This process is included in our FAQ as well as Terms and Conditions page. Without this completed checklist, it is difficult for us to submit a claim to the insurance company and thus will not be able to assist you any further until this document is submitted.
DO NOR DO BUSINESS WITH THIS COMAPNY!!!
DO NOR DO BUSINESS WITH THIS COMAPNY!!!