TM
Thapelo M
1 reviews | Active since Nov 2020
12 Nov 2020, 13:14
Rude, slow & unreliable
The owner is so rude. The turnaround time is not consistent. The delivery is slow and there is no means of tracking a parcel. There are so many other reliable courier companies.
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Replies (1)
Drop Off couriers 's replyOfficial
21 Jun 2021, 17:37Hi Thapelo,
Thanks so much for the review. Any feedback is always appreciated.
Apologies for your experience, we were inexperienced and grew much faster than expected, and we lost alot of clients in that November December period, because we were ill prepared for the growth, unfortunately parcels have no room for error, none. We do feel awful about your experience. It's no excuse simply an explanation.
We have since gotten more employees, more cars and better software and hope you or anyone else doesn't have such an awful experience again.
Thanks again, wishing you well.
Thanks so much for the review. Any feedback is always appreciated.
Apologies for your experience, we were inexperienced and grew much faster than expected, and we lost alot of clients in that November December period, because we were ill prepared for the growth, unfortunately parcels have no room for error, none. We do feel awful about your experience. It's no excuse simply an explanation.
We have since gotten more employees, more cars and better software and hope you or anyone else doesn't have such an awful experience again.
Thanks again, wishing you well.
Drop Off couriers 's reply21 Jun 2021, 17:37
Official
Hi Thapelo,
Thanks so much for the review. Any feedback is always appreciated.
Apologies for your experience, we were inexperienced and grew much faster than expected, and we lost alot of clients in that November December period, because we were ill prepared for the growth, unfortunately parcels have no room for error, none. We do feel awful about your experience. It's no excuse simply an explanation.
We have since gotten more employees, more cars and better software and hope you or anyone else doesn't have such an awful experience again.
Thanks again, wishing you well.
Thanks so much for the review. Any feedback is always appreciated.
Apologies for your experience, we were inexperienced and grew much faster than expected, and we lost alot of clients in that November December period, because we were ill prepared for the growth, unfortunately parcels have no room for error, none. We do feel awful about your experience. It's no excuse simply an explanation.
We have since gotten more employees, more cars and better software and hope you or anyone else doesn't have such an awful experience again.
Thanks again, wishing you well.