VERY POOR AFTER SALES, CUSTOMER CARE & ATTITUDE!!!!

I don't like publicly expressing my displeasure with a brand or a business because it doesn't really bode well with me. I'd rather try and resolve the issue face to face however I'm now at my whits end. Do yourself a favor and stay away from Droneworld Cape Town branch!! Responses to enquirers are almost non existent. No care attitude on the phone!! (From certain members of staff) Bought two drones in the period when "Free insurance" was advertised. To date, nothing!! Not even a phone call to set it up! I've since found out the insurance is no longer on offer. Don't get me wrong, they will do anything to help you spend the cash with them but that is where it stops!! Repairs do not keep you posted of their progress and I'm unable to actually get hold of the technician (or department) over the phone. Sales just put you through and the phone rings until it stops. I crashed it and it was my fault totally!! This however is not the source of my frustration. Also note, read the fine print, quotes are valid only for 24hours although they did honor the quoted repair price a few weeks later after the quote. Also, they did offer me a discount on my second drone which I thank you for. However, after sales is where the ball has been dropped and I found them frustrating to deal with!! Take my advice, buy from ORMS. They always returned my calls if not taken. They are always professional! They are always helpful!! Their drone specialist sales people are very knowledgeable about the products they sell!! They have stock and pricing of items such as batteries. I bought from Dronworld because I assumed because they specialize in drones and they would be the preferred supplier. Do your homework before you part with your cash. Please do not contact me to try and resolve, I have contacted you on at least three occasions to express my frustration and till now, no resolve or improvement or courtesy call to discuss. My next drone will NOT be bought from you.

PS: Today is 04/07/2018 and it is now 9:17. I will report back when I have a call returned re my inquiry (@ 08:32am) on the status of my drone repair which was paid for in advance. I was informed it would be ready end of June 2018. No courtesy follow up from Droneworld CT yet as to the progress.

Yours faithfully Lost customer