Very bad inexcusable communication and not delivering after fixing a drone under warranty.

Very bad communication and attention to detail.

I bought a phantom 4 advanced drone on the 7th of August. They forgot to include the extra battery that was listed with the deal and I had to phone them to ship that separately.

I realised something was wrong with it over the next few days. It did not want to calibrate the compass and I could not update the firmware to fix this. And called. The drone was sent back. They called to let me know that they resolved the firmware issue after I called multiple times. They also wanted me to pay R500 for a firmware update even though the drone was not working correctly when it got to me and I was not able to update the firmware. When calling they would comment on how busy they where and that someone was on leave. Or the phone system is not working. HAVE YOU HEARD OF EMAIL!

I have been phoning morning, noon and later afternoon each day since then with no response or solution. Even worse no explanation on why. When you get through to somebody they are very friendly but they seem to do nothing. This is now more than a week that they have done nothing and communicated nothing useful after telling me the drone is ok.

I just want the very expensive product that I paid for and even more important, speak to me. TALK TO YOUR CUSTOMERS AND DELIVER WHAT YOU PROMISED.

I bought from you for support and warranty purposes. It seems I would have been better off buying from someone else.

I am still waiting... and waiting... and waiting...