Utterly poor service, never do business with them

<p>Where to begin.. Have a problem with my DJI P3pro communication to base station after firmware update. Flew with it that morning before I updated the firmware and it worked fine. Sent it from KBY to CT. After two weeks of not hearing from them, called to follow up.. supposedly they didnt get the note with my particulars which I put in the case before sending it.. after another week or so I followed up again.. they havent looked at it.. after another week i called AGAIN...this time I got the news that I had to replace complete gimbal. I queried that, because in my mind the problem is software, not hardware, and asked a tech report which was promised to me. Followed up another week later after not receiving the report and was promised it would be sent to me. Got it eventually..one liner reading that gimbal must be replaced..wow..thanks.. AGAIN called to ask for proper tech report..still waiting... eventually got hold of a workshop manager and after a few calls he told me that they only connected a new gimbal which worked, and thus the gimbal needs to be replaced..no software tests.. and on top of that, they want to charge me R9000 for new gimbal..R1500 more than Actiongear. I EVENTUALLY got them to send it back to me...coerier costs on them which I thought was a nice gesture..but still charged me R500 "diagnostics" (which was what? ...as I still havent received a TECH report).. I recieved my drone back today..2 months after sending it to them....IN PIECES!!!!!! Gimbal not even packaged seperately.. so if it wasnt broken..it sure is now!! Worst service ever. Will be taking this matter to consumer protector after consulting legal...and all facebook platforms I can find as well..</p>