<p>I bought a Phantom 3 online and phoned them the following day for the tracking number. That was on Thursday. they state that tge delivery time for remote areas is 48 hours which I understand as I live in Kirkwood. The parcel was sent via Mds Collivery which dont deliver to remote areas. They have to make use of another courrier, resulting in me having to wait 72 hours now for delivery due to them not checking where they are sending the parcels to. I bought this for a friend as a Christmas gift and another friend had to pick it up from me to take it with him to Cape town again now seeing as he cant take it there Ill either have to drive it down myself or risk making use of another courrier to send it there and ruin the surprise. I just wish they would look before they just make empty promises</p>
Hi Sean,
Thank you very much for bringing this to our attention and we sincerely apologise for the experience.
We strive to provide world-class service to our clients and it will be impossible without your valuable feedback.
During the festive season we were extremely busy and believe the courier companies were too. We are unable to comment on behalf of the courier company as it is a service we outsource but this however is not an excuse for the long waiting time.
Once again, please accept our sincere apologies.
We hope you will give us another chance in the future to improve your experience.
Should you require any further assistance please don’t hesitate to contact us on ***, email *** or use our live chat facility on our website.
Kind regards,
The Customer Support Team
Best regards,
Hi Sean,
Thank you very much for bringing this to our attention and we sincerely apologise for the experience.
We strive to provide world-class service to our clients and it will be impossible without your valuable feedback.
During the festive season we were extremely busy and believe the courier companies were too. We are unable to comment on behalf of the courier company as it is a service we outsource but this however is not an excuse for the long waiting time.
Once again, please accept our sincere apologies.
We hope you will give us another chance in the future to improve your experience.
Should you require any further assistance please don’t hesitate to contact us on ***, email *** or use our live chat facility on our website.
Kind regards,
The Customer Support Team
Best regards,
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