1 reviews | Active since Jan 2018
Unbelievably poor after sales service
After recently spending R28K on a Magic Pro Platimun Combo, I took a Phantom 3 in for only a service report. After 2 weeks of no contact I rang the office for an update. 3 times I rang the office today, 3 times I was promised I would be called back straight away, 3 times nobody called me back. If this is what they call service I will be sure to tell everyone I know to look elsewhere for their drone purchase. Unacceptable and shameful!
Good Day, Mr Carter,
Thank you for bringing this to our attention. We apologise for the lack of communication from our team, especially not replying to your calls.
Our investigation resulted in that we had emailed you feedback on your repair ticket with a quotation but you did not receive it from our email ***. Our customer care agent then forwarded you the email from her email address which you received and responded to.
We can only assume that our repair email went into your spam box as the customer care email work to the same address.
We trust that you now have the necessary information for your repair and we will ensure that any further communication on your email address is double checked as received.
We will also ensure that your phone calls will not go unanswered or rep****. We have put in place checks now to avoid the same issue of calls not being returned.
Once again I am sorry for the frustration we caused by not getting back to you after the first call.
Regards
Droneworld Management
Good Day, Mr Carter,
Thank you for bringing this to our attention. We apologise for the lack of communication from our team, especially not replying to your calls.
Our investigation resulted in that we had emailed you feedback on your repair ticket with a quotation but you did not receive it from our email ***. Our customer care agent then forwarded you the email from her email address which you received and responded to.
We can only assume that our repair email went into your spam box as the customer care email work to the same address.
We trust that you now have the necessary information for your repair and we will ensure that any further communication on your email address is double checked as received.
We will also ensure that your phone calls will not go unanswered or rep****. We have put in place checks now to avoid the same issue of calls not being returned.
Once again I am sorry for the frustration we caused by not getting back to you after the first call.
Regards
Droneworld Management